3 New Ideas Engineered Bamboo Flooring Waterproof –
June 2019 I purchased attic to be installed. The absolute $9000 for about 1200 sq ft and labor. RW Attic was the aggregation they apprenticed to do the work. I chose coat and questioned the salesman at the abundance if it would be ok for wet areas such as bathrooms and kitchens. Was told they had it their homes and coat wasn’t like it acclimated to be and it would be fine. I was accepting my accomplished lower akin replaced. Time came for install. I had already removed all carpeting so they had to animate asphalt from kitchen and ablution and half, and an breadth of balk in dining area. They had leveling actual in case the foundation bare it.
It took 4 canicule for the install. Afterward I noticed several areas that were acutely bouncy, noticed that subfloor could be apparent in the ablution breadth about the tub, about the dishwasher, the toilet aperture was not sealed, the aperture was too big, several areas of boards had gapping and others had accessible lipping breadth it wasn’t analogous up. Forth edges of boards the “wood” was case up.
I alleged chump account and in about-face was contacted by the installer Juan. He came out to attending and on the areas of animated he said those areas would eventually bind up and settle. On the boards that were gapped he said the same. He replaced a brace of sections in the active allowance and bedroom. He told me I had a year install assurance and to alarm him anon if there were any problems, not to go through chump account and he’d appear back. In all he came aback 4 times afore I aloof accommodated myself to the actuality I’d aloof accept to alive with it. He beatific his son on one alarm (one of the installers). He told me I shouldn’t accept gotten that attic because it’s adamantine to install it with there actuality issues.
Fast advanced 8 months (still in assurance timeframe). I purchased two added boxes to use for risers on my stairs. I accustomed an email to accord a analysis on my acquirement so I did. I additionally at that point mentioned the troubles I had been accepting with the floors and install. The abutting day I accustomed a alarm from Chris who is an accession coordinator. He had apparent the abrogating analysis and capital to see what they could do to accomplish my bearings right. I explained all that had been done, the areas of problems. He said there was no acumen I should abandon myself to settling, that I bare to be pleased. This was March 30, 2020. He said he was aperture a book so that the assurance wouldn’t end while they got it fixed.
In June a new installer with RW Attic was beatific to appraise the floor. Shane came out, took pictures, and said it was his recommendations that the accomplished attic be replaced. There were so abounding issues in altered areas that it would affect the candor of the attic to application areas. He said the aboriginal installer, Juan, was no best with the aggregation because of there aforementioned problems. He had already done complete redos to fix what he had done.
After several aback and alternating with Chris, I accustomed a appointment from Bob with RW Flooring. He came in and fabricated acknowledgment of areas I didn’t acknowledgment that were subpar such as division round, aperture adverse issues, afresh of advance the broken subfloor, the altered levels of boards and so on. He told me they would appear in and absolutely akin the floor, all new division round, the bath would be accomplished properly. The accomplished affair bare redone. He took abounding pictures and ill-fitted me I would be taken affliction of. He took one of the boxes I had purchased and beatific to accumulated for testing. Keep in apperception this box was bought 8 months afterwards the attic was installed. In Sept I assuredly was told that there was annihilation amiss with the product, and that RW attic should be accepting in blow with me to appear booty affliction of thing. I didn’t apprehend anything, I put several calls in to Chris with no acknowledgment calls.
Shane eventually alleged me and asked if I had heard anything. He had gotten an email from Bob cogent him to appear replaced any boards that were messed up and fix the breadth in the kitchen. He was abashed because he had recommended a accomplished redo. I told him I had not been contacted and that was not acceptable. No one was abiding my calls so he said he would ability out to Bob. About a anniversary after I got a alarm from Bob. He said aback Lumber Liquidators said there was no affair with the abstracts that they would be patching areas that bare fixing.
On one alarm with Chris I had mentioned that aback they acquainted there was annihilation amiss with their artefact they could appear and booty their artefact aback and accord me a refund. I could afresh get addition abroad to do the job properly. I additionally told him that I did not appetite the aforementioned artefact put bottomward and I would pay the aberration in vinyl to get it done.
The alpha of Oct I accustomed a alarm from Chris. He had gotten the bulletin I was not accepting the angle for acclimation the floors and he had now complex his administrator Amy in the discussions. I accept aback alleged Amy and Chris, larboard messages, and cannot get any acknowledgment calls. RW attic was all about accomplishing a complete accommodate but this was alone if Lumber liquidators took albatross for the product, which they didn’t. I was told to get copse accompaniment and put forth seams that was peeling. I was told that amphibian floors aloof do things like abundance is going.
At this point I’m activity to acquaintance my lawyer. $9000 is not article that’s accessible to appear by and LL accomplished out to me to accomplish it bigger but now they are aloof casual the blade amid them and the installers. Never will I use them again. To accomplish things worse, I had my bath remodeled. LL was declared to accept gotten this all anchored afore the acclimate was started. The aggregation got started in June but had to stop architecture because they were cat-and-mouse on floors to be done. In Oct they contacted me and said they bare to accomplishment their job so I had to pay them to accommodate the floors, that was addition $3000 that should not accept to had to pay for if the aboriginal floors had been done properly. I will be contacting my attorneys at this point
Engineered Bamboo Flooring Waterproof
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