3 Best Carpet Tile And Flooring Depot Reviews –
Home Depot – Carpeting Services…A joke! The supplier they use CFI…a antic too! On May 23rd, 2020 we got a adduce to carpeting stairs which included amphibian stairs. On May 26th, 2020 we ordered the carpet. June 12th…they were advancing to install! So excited!!! June 12th, was a disaster. All the stairs were cut short. Could see the copse through area they stapled the carpeting on the amphibian stairs. Looked terrible. A cool rushed job. No masks were beat and the installers were rude.
Called June 13th to the bounded abundance to articulation concerns. Played buzz tag for a anniversary afterwards to get situated. Finally, a administrator alleged and requested photos. Easy enough, sent. Got a alarm aback adage abundant was apparent via photos to go advanced and accept the job redone. We were told we’d apprehend from the “best of the best” with stairs to accomplish an arrangement which concluded up actuality fabricated for July 6th.
July 6th – Husband takes off of assignment to be home for the redo. A acreage tech shows up abandoned with no carpeting or crew. We’re dumbfounded. The guy was there to attending at the job already done and again adjudge if it bare to be redone, about that had already been determined. Oh well. Was told the installers didn’t lay added bottomward correctly, and accustomed abounding added issues with the install that we didn’t alike apprehension and noticed the job was absolutely rushed!!! Was told we’d apprehend from addition in a few canicule to absolutely agenda the job to get adapted (which we anticipation was accident on the 6th). We were actual affable about it and patient. Until the VERY abutting day aback addition alleged from CFI to ask how the install was on the 6th. NO JOKE!
They anticipation it was installed as we anticipation it was activity to be. We accord it a bit, and don’t apprehend from anyone about the new accession date. We alleged our acreage tech and was told CFI was cat-and-mouse on Home Depot to adjustment the carpet. Meanwhile, every time we alleged Home Depot, they abhorrent CFI or was told it was actuality formed on and high administration was attractive into it, yet cipher from high administration anytime accomplished out to us. Finally, afterwards speaking to a abundant rep at the bounded store….we got optimistic things were gonna assuredly get done. They had CFI alarm us absolute and we appointed the accession date on July 23rd for July 31st. We were so aflame about assuredly accepting this all taken affliction of!
July 31st – we get a alarm that CFI will be actuality in one hour!!!! So excited. We asked the installers if they were acquainted of what happened afore and capital to verify it would be done accurately with the padding, etc. They claimed yes!! A few account later, we got a alarm adage they didn’t accept padding, abhorrent Home Depot and said they weren’t coming. Ridiculous! The adult at CFI again alleged aback and claimed they could use what was here, however, that wouldn’t be abundant to amplitude about the amphibian step. Added advice errors.
We again alleged the abundance administrator and explained our frustration. Barely got a affectionate apology. Asked for a refund. He said he would alarm CFI and if they (Home Depot) gets their money back, again we’d get a refund. Not the acknowledgment or resolution we were attractive for. We’ve ashen a ton of time on the buzz and three canicule were ashen for accession that either was done angrily or not done at all because of their abridgement of communication. Was told by abundance administrator we’d apprehend aback by Monday. In the meantime, a complaint was fabricated to Home Depot Cares Department. Never absolutely got an apology. She asked what we capital (which was a refund) and that seems to be her alone assignment with all of this. CFI had afterwards alleged the aforementioned day to say they could now appear tomorrow August 1st as they now allegedly accept padding! Still assume to accusation Home Depot.
Moral of the story…don’t use Home Depot for carpet. Afterwards auctioning bags of dollars on being there recently, we’ll stop acknowledging them. Family was attractive for carpeting and afterwards our adventures they were abashed to use Home Depot and went to Lowe’s and were absolutely satisfied. The chat is out there and this is the atomic we can do to additional any consumers from application them. Still haven’t accustomed our money aback and we’ll accompany added avenues to get it back. We’re not allurement for handouts or annihilation free. But, aloof accepting our money aback isn’t acceptable either. We’ve been cat-and-mouse to book that additional job/quote until afterwards they fabricated it appropriate on the stairs. At this point, we’ve been done amiss for too long.
Carpet Tile And Flooring Depot Reviews
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